To return your goods please click on  Exchange & Return Portal and follow the prompts. 

Returns + Refund Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return item(s) you’ve purchased online, you must return the item(s) via post to our online store by our 

Exchange & Return Portal.

*Without a Return Merchandise Authorization "RMA" number (provided via email after approval) we are unable to process your request. 

Any merchandise returned without a valid RMA will be returned to sender.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are not as ordered. In this instance, please contact info@belleandbloom.com for assistance. 

If you receive a faulty item please reach out to our customer service team: info@belleandbloom.com with your order number.

Return Locations

In order to offer the fastest experience possible, we provide return locations in Australia, the United States and Canada. After your turn is submitted in our Exchange & Return Portal, you will receive an email with different location addresses you can choose. 

If you wish to exchange your item, you can only exchange for a different size or colour in the same style, you can also go to our Exchange & Return Portal to process any exchanges. If what you requested is not available, you can choose a store credit or refund instead. 

RETURNS POLICY CONDITIONS 

At Belle & Bloom we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or provide a store credit provided that: 

  • You return the item within 30 days (inclusive) from the tracked date of delivery
  • You produce your original Belle & Bloom (receipt) when you return the item 
  • The item is in original saleable condition: 
    - With all original tags and any sewn labels still attached
    - In an unworn, unopened and unused state
  • A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, Belle & Bloom reserves the right to refuse an exchange or store credit on change of mind items. Belle & Bloom will not accept a bank statement as proof of purchase.  

We are unable to accept the exchange or return of the following items

- For change of mind for hygiene reasons: 

  • Swimwear 
  • Underwear and undergarments

- Final/sample sale purchases (i.e. Any item discounted 60% or more off the original retail cost) are ineligible for returns of any kind.

GIFT CARDS

Gift cards cannot be exchanged or refunded. Please note, gift cards will expire in 3 years after purchase.

THE ICONIC/MYER ORDERS

belle & bloom items purchased on THE ICONIC or Myer websites must be returned to the vendors directly. They cannot be returned through the belle & bloom return process provided on our website.