EXCHANGES & RETURNS
Need help with your return, we're available Monday-Friday 9AM-5PM AEST via firstname.lastname@example.org
We want you to be happy with your purchase! If you’re not satisfied, simply return the product in its original state with all protective materials in place and the belle & bloom tags attached. We reserve the right to refuse any return if the product shows signs of wear, has been used or altered from its original condition in any way.
We will not accept any returns under the following circumstances:
- The item has been purchased as a FINAL SALE or SAMPLE SALE (see below for further details);
- The product(s) have been used, worn, damaged or washed;
- The Belle & Bloom tag are not attached to the product(s) and/or You have not returned any packaging which is considered an integral part of a product (such as a dust bag);
- Your return slip has not been included with the parcel;
- Your Return Merchandise Authorisation ‘RMA’ number within your return packaging (which will be provided to you via email upon return approval) has not been included. The product will be returned to sender.
LINGERIE & SWIMWEAR
For hygiene reasons neither lingerie or swimwear can be returned.
Please note that our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
All items offered as FINAL SALE (discounted at 50% or more off the original retail price) are sold as-is and are not eligible for return or exchange. No returns or exchanges can be accepted for incorrect size on FINAL SALE items. There are no returns or exchanges accepted unless the item is deemed faulty under Australian Consumer Law (ACL).
Sample Sale items may be cut slightly differently and/or appear different to full-priced merchandise. The sample is a unique, brand-new item that cannot be purchased with any other promotions. All samples are final sale, sold as-is, and are not returnable or exchangeable.
Gift cards cannot be exchanged or refunded. Please note, gift cards will expire 3 years after purchase.
THE ICONIC/MYER ORDERS
belle & bloom items purchased on THE ICONIC or Myer websites must be returned to the vendors directly. They cannot be returned through the belle & bloom return process provided on our website.
To exchange or return your item(s), follow the below process within 30 days from the delivery of your order:
- Before commencing your return, read our 'Return Policy'.
- Click on Exchange & Return Portal and enter your order number and email address/zip/phone number.
- Choose your return type:
- Exchange for a different size in the same style
- Exchange for a different colour in the same style
- Return your item
- For the different colour option, please type in the product and select another colour in the next step; if you want to exchange to a different product, please choose "return your item" and then choose "store credit" option.
- We offer an extra 10% store credit on top of the product cost. e.g.: If you return an item purchased for $100, you will receive a $110 store credit.
Follow the prompts which will involve selecting the item(s) reason for return and/or which you like in exchange.
Once completed, you will receive a confirmation email.
Your return request will automatically be sent to the belle & bloom team and you will receive an email.
Follow the instructions on the email to return the item(s).
All item(s) unless you've received a faulty or incorrect item are being returned, shipping back to belle & bloom will be at your cost.
Final sale purchases (i.e. Any item discounted 50% or more off the original retail cost) are ineligible for returns of any kind.
If you have received a faulty, missing or incorrect item(s), please reach out to our support team from 9AM-5PM Monday-Friday AEST at email@example.com.
After submitting your return request and have sent back your item. Depending on your return choice, we will do one of the following:
Send you an email with your store credit code with an extra 10% on top of the original purchase price.
Send you the exchange item.
Process a refund via your original payment.
Please note that refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers.