We offer a 30-day change-of-mind return window on eligible items.

All returns must be processed via our Return Portal (ReturnGo). Returns via other methods (e.g. direct mail, drop-off, or email) will not be accepted unless explicitly agreed by us.

Refunds are issued to the original payment method, unless otherwise agreed in writing.

Return Portal Requirement

All returns must be initiated through our Return Portal:

Start a return via our Returns Portal

To be eligible for a return:

The return must be initiated via the portal within 30 calendar days of the tracked delivery date.

The item must be unused, in original condition, with all tags, labels, packaging, and accessories included (unless packaging was damaged in transit).

You must provide proof of purchase (order number, email).

Still need help?

Send our team a message

Wondering where your order is?

We’ve made it easy to check your delivery progress. Most orders ship within 1–2 business days. Once dispatched, you'll receive a tracking email so you can follow your parcel every step of the way. If your order includes multiple items, they may arrive in separate deliveries.

Tracking Your Order

Your tracking link shows the same live information we receive from the carrier. For the fastest help—like delivery ETA, redelivery options or stalled tracking—we recommend contacting the carrier directly with your tracking number.

Carrier Contact

• Australia Post
• USPS
• UPS

Still Need Help?

Simply fill in the form below and our team will step in to help.

Just like with order changes, we cannot guarantee that an address update can be made in time. Our warehouses operate in different locations and time zones, with packing beginning as early as 6:00am AEST, while our customer service team starts at 9:00am AEST (UTC+10).

Rest assured we’ll always try our best. If it’s too late to modify the delivery information, our team will let you know.

If your order has already shipped:
Please contact the carrier directly using your tracking number to request a redirect. Once a parcel leaves our warehouse, we have limited control over delivery changes.

Carrier Contact Details:

📬 Australia Post
Phone: 13 7678
Support: auspost.com.au/help-and-support

🇺🇸 USPS (United States Postal Service)
Phone: 1-800-275-8777
Support: usps.com/help/contact-us

🚚 UPS
Phone: 1-800-782-7892
Support: ups.com/support

Need help with an order change? If your order has not shipped, we may be able to update the size, colour, quantity, or cancel the order. Mistakes happen — we're always here to help.

Please note that we cannot guarantee changes once your order begins processing.

Our warehouses begin packing as early as 6:00am AEST, while customer service starts at 9:00am AEST (UTC+10). Because orders move fast, sometimes the window to make changes is very small.

If we can catch it in time, we absolutely will. If it’s too late to make changes, our team will let you know.

If your order has already shipped:

You’ll need to submit a request through our Returns & Exchange process. You can do that here: Exchange

We love giving our customers great value, and voucher codes are one of the ways we say thanks.
To keep things clear and fair, here’s how our vouchers work.

1. Can I use a voucher code after I’ve placed my order?

Vouchers must be applied during checkout. They cannot be added, adjusted, or applied after an order has been placed.

2. Applying Multiple Vouchers

Only one voucher can be used per order. If you have more than one code, simply choose the one that gives you the best value. Voucher stacking is not permitted.

3. Sign-Up Voucher – Full-Price Items Only

• Valid on full-price items only
• Not valid on sale, promotional, or discounted items
• One-time use per customer (unless stated otherwise)

4. Voucher Use During Sale Events

Most codes are disabled during major sale events (e.g., Black Friday, Boxing Day). During these times, only the active site-wide promotion will apply.

Terms & Conditions

• One voucher per order
• Sign-up vouchers apply to full-price items only
• Voucher stacking is not permitted
• Vouchers must be entered at checkout
• Vouchers cannot be applied after an order has been placed
• Non-transferable and not redeemable for cash
• We may update or change voucher offers at any time

Still have a voucher question not covered above?
Send our team a message and we’ll be happy to help.

Need help with something else?
This page is only for enquiries that don’t fit into our other help categories. Choosing the right category sends your request to the right team and helps us respond faster — using the wrong form may result in delays or a missed reply.